Banking and collections
Reminders and payment follow-up.
Collections · Customer service
Bancos
Koletz answers and places your collections and customer service calls. Inbound or outbound, in natural Spanish, with every outcome recorded.
Fill in your details. You will watch the conversation being written as you speak and, when you hang up, what Koletz understood and saved. The transcript arrives in your email.
The conversation will appear here.
What Koletz understood and saved
Collections and customer service, in the five sectors with the most calls in the country.
Video in production
Reminders and payment follow-up.
Collections · Customer service
Billing, support and retention.
Customer service · Collections
Cut-off notices and reconnection.
Collections · Customer service
Installments, orders and deliveries.
Collections · Customer service
Orders on a central line.
Customer service
If your operation lives on the phone, Koletz is for you too.
From your CRM or your portfolio. Every call starts knowing who it is speaking to.
Inbound or outbound, with your script and your limits.
Recorded, transcribed, with the outcome in your system.
What needs judgment goes to a person, with context.
What your team sees when each call ends
What management sees at the end of the day
Daily report by email. Illustrative example, no real figures.
You tell the assistant what you need and it builds it. No engineering project in between.
Illustrative example. The figures are for demonstration.
Targets before go-live
Result to measure · against your starting point
Initial share · agreed with you
SignedThirty minutes and a prioritized list of opportunities.
A contained share of your calls. Your team verifies every outcome.
Measured against your starting point. Volume rises at your pace.
Bring a real portfolio and watch Koletz work your own data.
A Guatemalan team, in your time zone and in your office.
Measured against your starting point, inside the product.
Connect your current PBX or use Koletz numbers.
Not translated. And the language your operation needs.
No migration. Connect and start.
Regional Spanish
Understands «fíjese que ahorita no puedo»
Chief Executive Officer
More than 10 years leading multi-regional technology operations. Former technical engineer at Google.
Chief Operating Officer
Pioneer of AI applied to conversational commerce in Guatemala. Serial technology entrepreneur.
Chief Technology Officer
More than 20 years building technology at global scale for Riot Games, VISA and Pinterest. Founder of DyDD Technologies, an international SaaS development firm.
Advisory board
Advisor
Has led large-scale AI deployments in Verizon's customer contact centers and in the Reuters newsroom. Chief Product Officer at Reuters, and Senior Vice President at Bloomberg and Disney. Wharton MBA.
Advisor
Advisor on developing and scaling technology companies toward international acquisition, focused on companies in the region with global reach.
Where this team has built before
When something breaks, a person answers.
No. Your best reps set the standard and Koletz applies it across the volume. Your team keeps the judgment and the relationship.
You keep them. What you buy is the agent, the record of every call and a local team that answers.
With a contained share of your real calls. Your team verifies every outcome and volume rises at your pace.
Every call, recorded and transcribed, with its outcome. Your risk function can audit any account.
Cloud infrastructure with ISO and SOC certifications, encrypted communication and per-client data isolation. We deliver our security policy in writing.
Natural regional Spanish first. We activate the language your operation needs.
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Guatemala City, Guatemala